Meet the Team: Allie Sperry

Amanda Prospal Senior Software Engineer, Infrastructure

Allie Sperry

This post is part of our “Meet the Team” series where we chat with members of the engineering team and take a brief look into their lives inside and outside of Litmus.

What do you do at Litmus?

I touch anything that is part of the customer experience. I help customers troubleshoot issues, set things up, listen to feedback, share that feedback, and when they report that things are broken I share that with the support engineers. I make sure that if it’s a big deal to the customer that it’s advocated for. That’s pretty much it—most of my day is talking to people.

How did you get into customer support?

I used to be a textbook ski bum. I worked at different mountain resorts where I basically worked in customer service—we called it guest relations. The work there involved selling passes and that kind of stuff. For a while, I worked in a basement [at one of the resorts] where I used to merge customer data. I basically just lived with my five roommates, ate Top Ramen every day and skied and snowboarded. It was awesome, but it wasn’t sustainable. Then I moved to Seattle and got a job at a snowboarding/skiing e-commerce company. That was my first “big kid” job—I basically did a ton of emails, phone support, chat, worked at the warehouse, and did all sorts of fun stuff. That’s how I got into customer support.

What is your favorite thing about working at Litmus?

Obviously, the people. I love everybody here. I think we have such an awesome [Customer Support] team and all of the teams have a unique structure and unique personalities. It’s really fun to work with everybody. I think another one of my favorite things is that there’s a lot of challenges, and things are always changing. So even though I may be doing similar things every day, it feels like a different day every day, which is really nice.

What is your favorite Litmus core value?

“Collaborate with Bias to Action” is probably my favorite one because I think transparency and trust are really big. Those are really big values that a lot of companies don’t really stress, and I think there’s a lot of shady stuff that a lot of companies do with the justification that it’s normal and that everyone does it. I really appreciate that Litmus takes the stand of “No, we want to do the right thing” and that we value trust here.

What do you do in your free time?

I snowboard a lot still. I surf. I have a puppy, so she takes up a ton of time. I also dabble in fishing and foraging and stuff like that.

Would you rather fight one horse-sized duck or one hundred duck-sized horses?

I feel like this depends on what your weapon is for fighting because I think that could go either way. But for the most part, I think I would choose the duck-sized horses because they can’t fly. And ducks are mean—they are terrible. I’m not a fan. But yeah, if [the creature] can fly I think that adds another whole element, which is just not good.